Program Manager

Program Delivery

-         Own end-to-end program delivery across the Travel Innovation portfolio — virtual card, real time payment and parametric products and expansion across the global – APAC, EMEA, LATAM and US.

-         Define and maintain program roadmaps, delivery milestones, RAID logs, and governance cadences across all workstreams

-         Drive cross-functional alignment across Product, Technology, Legal, Compliance, Actuarial, Claims, and Operations to keep programs on track

-         Identify interdependencies between workstreams and proactively manage risks and blockers before they impact delivery

 Partner & Vendor Management

-         Manage relationships with external partners and data vendors, overseeing contract progress, SLA adherence, and escalation management

-         Serve as the primary point of contact for distribution partners during program delivery phases, ensuring clear communication on scope, timelines, and open items

-         Coordinate UAT, integration testing, and go-live readiness across company systems and partner platforms

 Product & Commercial Support

-         Work closely with the Product team to translate business requirements into delivery plans, flagging delivery, commercial or/and operational risks in proposed designs

-         Support the preparation of business cases, Product Council submissions, and senior stakeholder governance review

-         Track and manage program budgets and resource plans against business case and delivery plan

 Regional Expansion

-         Lead the structured rollout off light delay parametric products across regions and markets managing regulatory approvals, local entity requirements, partner onboarding, and operational readiness in each territory

-         Build scalable playbooks and delivery frameworks that can be replicated across markets and product lines as the portfolio grows

 Governance & Reporting

-         Maintain clear program status reporting for senior leadership and governance forums

-         Ensure all programs meet internal governance, compliance, and product approval requirements before launch

-         Track post-launch performance against success criteria and coordinate remediation plans where required

 Skills & Experience

  Essential

-         15+ years of program or project management experience in financial services, insurtech, or a technology-led environment

-         Demonstrated experience managing complex, multi-workstream programs with multiple external partners and vendors and India delivery center model

-         Strong understanding of insurance product and payment delivery ideally travel business line or embedded insurance/banking

-         Experience working across multiple geographies and navigating regional regulatory requirements (ie. EMEA,US, LATAM)

-         Excellent stakeholder management skills — comfortable presenting to senior leadership and managing partner relationships at a senior level

-         Highly organised with strong written and verbal communication skills; able to synthesise complex information into clear, concise updates

-         Exposure to API-based product integrations and digital distribution partnerships

-         Formal PM qualification (PMP,PRINCE2, or equivalent)