Visitor Management Officer

We are hiring Visitor Management Officer to support visitor operations, booking management, and tour coordination at a secured facility.

Key Responsibilities

• Handle visitor enquiries via hotline, email, and booking systems
• Manage visitor registrations and ensure security clearance compliance
• Maintain and update tour schedules and visitor records
• Coordinate arrival, departure, and flow of tour groups
• Perform daily system checks and operational logs
• Issue, collect, and manage RFID wristbands
• Prepare weekly, monthly, and ad-hoc visitor reports
• Ensure visitors are briefed on rules, conduct, and security procedures

Requirements

• Minimum GCE ‘O’ Level passes (A1–C6)
• Valid STB Tourist Guide License (preferred )
• Experience in visitor services, operations, museum, or security-related environments preferred
• Good communication skills.

Working Hours

• Mondays to Thursdays: 8:30 a.m. to 6:00 p.m.; and Fridays: 8:30a.m. to 5:30p.m.
• Closed on Sundays & Public Holidays

Other Information

• Business casual dress code
• Training provided upon onboarding
• Must be comfortable working in a secured operational environment