Visitor Service Executive

Responsibilities:

• Welcome and assist visitors at the customer service counter in a friendly and professional manner.
• Answer visitor enquiries and provide accurate information about the venue, events, or services.
• Handle ticketing, registrations, and visitor check-ins when required.
• Manage large groups of visitors and ensure smooth crowd flow.
• Respond to customer feedback, complaints, or issues politely and efficiently.
• Provide support during events, exhibitions, or special programmes.
• Use Microsoft Office applications to prepare reports, records, and schedules.
• Work closely with team members to ensure excellent visitor experience and customer satisfaction.

Requirements

• Relevant experience in providing visitor counter services, equivalent experience and demonstrated capabilities can also be considered.
• Good interpersonal and communication skills with ability to handle visitor enquiries
• Patient, attentive, approachable and customer-oriented
• Experience in managing large groups would be an advantage
• Basic proficiency and able to use Microsoft office applications
• Preferably First Aid & CPR certified
• Possess at least five (5) passes in the GCE ‘O’ Level or equivalent and trained in GEM –Service