Client Services (Dealing/Execution) Specialist

Responsibilities

· Ensure prompt and best execution/dealing services in accordance with local regulations, FIM, policy and procedures across all active global markets.

· Provide execution services for equities, futures, commodities, options, leveraged FX, OTC, ETD and CFD offerings.

· Clear understanding of all rules and regulations pertaining to market offerings through the desk.

· Deliver excellent communication in a professional manner to clients across all the desk related services.

· Multi-task, prioritize and manage all client correspondences and requests across a variety of communication channels.

· Familiarize and educate clients on all our existing proprietary platforms including trading systems and administrative portals, aligning with our self-service and highly automated business model.

· Execute margin control and margin calls jointly with the Risk team to ensure all regulatory responsibilities are met.

· As a business unit, acting in compliance and integrity as a first line of defence for all issues. Proper assessment and escalation of issues to senior management as and when required.

· Ownership of issues, proper handover from shift to shift, and handling of all outstanding item.

· Willing to learn and understand more of the business workflow beyond scope to better control and manage all communications coming into the desk and delegation out if necessary.

· Monitor execution flows and constantly seek improvements in the daily workflow to reduce the cost and increase efficiency.

· Generate ideas and assume responsibility for new projects to pursue systematic and automated processes with improved speed, cost and reliability in mind.

Qualifications and Experience

· Bachelor’s degree in Banking / Finance, Economics, Actuarial Sciences, Business or Related Fields. (Preferably with the relevant CMFAS modules). Non-related disciplines are welcomed as well.

· Fresh Grads are welcomed.

· Preferably 1 to 5 years of Futures and Options trading/dealing experience.

· Experience with front end trading systems for professional clients and institutions preferred.

· Strong Customer Service and Client Relationship Management Skillsets

· Strong Interpersonal Communication and analytical skills

· Independent, self-motivated, results driven, with high level of integrity and ability to work in a fast-paced environment.

· Willing and able to rotate between Tokyo, London and New York trading hours whenever necessary.

· Experience and good knowledge in derivatives products such as FX, futures and options preferred.

· Excellent verbal and written communication in English and Mandarin is preferred.