L1 SUPPORT- Core Banking Production Support

L1Support

1. Provide L1 production support for 24x7 on Core Banking applications.
2. To coordinate and support infrastructure maintenance activities
3. To manage implementations of new application releases; adhering to the bestpractices of the release management process.
4. To work with various partners such as Peer Application Teams, Infrastructure,Vendors, Security and Change teams, to provide seamless support for thebusiness.
5. To manage Production issues by responding in a timely manner in accordance tothe Service Level Agreement with the Business.
6. To enhance existing support process to maintain/improve service level &quality. Requirements:
7. Bachelor’s degree in computer science, Information Technology, or a relatedfield.
8. 1-3 years of experience in IT production support, preferably in banking orfinancial services.
9. Basic understanding of core banking and banking operations is highly desirable.
10. Prior experience with Sunline Core Banking would be a strong case forcandidate.
11. Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch ang Graphana.
12. Good problem-solving skills and ability to work under pressure in a fast-pacedenvironment.
13. Strong communication skills with the ability to liaise effectively acrossteams.
14. Knowledge incident management processes is a plus.