Community Outreach Associate

The Community Outreach Associate (COA) supports Vanguard’s Active Ageing Centre by engaging seniors through outreach, befriending, and programme participation. The role assists in delivering AAC services, supporting volunteer/micro-jobber engagement, and ensuring smooth ground operations to help seniors stay active, healthy, and socially connected, while contributing to the AAC’s service standards and KPI outcomes.

Work Location: Pasir Ris

Responsibilities:

1. Community Activation and Senior Engagement

• Conduct outreach including door-knocking, home-visits, befriending, and follow-up with seniors in the assigned boundaries.
• Build rapport and motivate seniors to participate in AAC programmes and screenings.
• Support identification of seniors who require follow-up, referral, or escalation as required.
• Support community activation efforts (e.g., block engagement and events).

2. Programme Support & Implementation

• Assist in planning, preparing, and delivering Active Ageing programmes that meet seniors’ needs and interests.
• Handle programme logistics: setup, registration, attendance, materials, equipment.
• Ensure inclusive participation and assist seniors who need additional guidance.

3. Outreach, Screening and Basic Referrals

• Provide basic information to seniors and caregivers on AAC services, preventive health, and available community resources.
• Assist in community screening events (registration, flow, seniors’ support).
• Document observations and escalate as appropriate, for formal assessment or referral.

4. Volunteer & Micro-jobber Support

• Support onboarding and orientation of volunteers and micro-jobbers involved in AAC programmes and outreach.
• Assist to coordinate volunteer deployment and providing on-site guidance.
• Model positive engagement behaviours and maintain a welcoming environment for volunteers and seniors.

5. Operations, Administration & Compliance

• Attend to walk-in, phone, and WhatsApp enquiries from seniors and caregivers.
• Maintain accurate data for outreach, attendance, screening, and follow-up activities.
• Support administrative tasks (procurement documents, claims support, filing).
• Undertake any other duties assigned to support AAC operations and community engagement.

Requirements

• Minimum GCE A-Level / Diploma in any discipline.
• Good communication and interpersonal skills; comfortable engaging seniors.
• Team player with a positive, can-do attitude.
• Organised, dependable, and attentive to detail in event and data tasks.
• Able to multitask in a fast-paced community environment.
• Proficient in Microsoft Office; comfortable with simple CRM or digital documentation.
• Willing to work occasional evenings/weekends for community events.
• Experience in community work, eldercare, outreach, customer service, or programme support preferred.