Novotel Singapore on Stevens : Guest Services Executive

Company Overview

Novotel Singapore on Stevens and Mercure Singapore on Stevens offer a vibrant lifestyle hub with 772 rooms, diverse dining, and extensive facilities. They foster an inclusive, equitable workplace that values diversity, pay equity, and career development opportunities.

Job Summary

You will manage guest services communication and operations to ensure exceptional guest experiences. This role requires proactive coordination with staff and departments, thorough knowledge of hotel services, and training of new team members.

Responsibilities

• Maintain accurate and timely communication of relevant information using the logbook to ensure smooth shift transitions
• Establish and sustain clear communication channels with all staff, departments, and areas to support coordinated hotel operations
• Respond promptly and professionally to guest enquiries and requests, delivering warm and helpful service
• Monitor daily guest arrivals, especially VIPs and return guests, and ensure special requests are identified and fulfilled
• Acquire and apply comprehensive knowledge of all hotel services, facilities, and outlets, including operating hours and service scope, to assist guests effectively
• Ensure the Guest Services Desk remains attended at all times during your shift to provide continuous guest support
• Understand and execute fire and emergency procedures, fulfilling assigned responsibilities to maintain guest and staff safety
• Complete all required training to master hotel policies related to Guest Services and apply them consistently
• Maintain impeccable personal presentation and adhere to the hotel’s uniform and grooming standards to reflect professional image
• Stay informed about local attractions and city events to provide guests with accurate, prompt, and friendly information
• Recognize and acknowledge returning guests to enhance personalized guest experiences
• Comply with all hotel rules and regulations as outlined in the Staff Handbook
• Train and develop new Guest Service Agents (GSAs) and interns in front office operations to build team capability
• Perform additional reasonable duties as assigned by the Head of Department to support hotel operations

Only shortlisted candidates will be contacted. Thank you.