Executive, Volunteer Management & Development
Job Description
JOB SUMMARY
The Executive for Volunteer Management & Development is responsible for end-to-end volunteer engagement, development and management activities. This includes coordinating volunteer recruitment, training, and retention; managing the volunteer lifecycle from screening to exit; working closely with colleagues to match programmes / organisation’s needs and volunteers’ interest and availability; maintaining databases of volunteers and volunteering activities; building relationships with volunteers and the organisations they are from; and evaluating volunteers’ experience.
Strong passion in volunteer development and mobilisation, strong communication and relationship building skills, ability to problem-solve, self-initiated and being a strong team player are critical to success in the role.
JOB RESPONSIBILITIES
Recruitment & Engagement
Develop and implement plans to attract volunteers with the right skills and interests for various roles and programmes.
Foster a positive and supportive environment to maintain volunteer motivation and commitment.
Work with the Programme Head to engage the YMCA Alumni.
Training & Support
Implement orientation and training sessions to prepare volunteers for their roles.
Support the review and planning of volunteer training programmes, including but not limited to the YMCA–NUS Volunteer Service Management Programme.
Match volunteers align with their skills and interests, with programmes and/or organisation's needs.
Offer guidance and support to volunteers to ensure their success and satisfaction.
Volunteer-Focused Initiatives & Relationship Management
Coordinate and lead volunteer training, engagement and appreciation initiatives including the annual YMCA – Lim Kim San Volunteers Awards Ceremony.
Work closely with Programmes and the Fundraising team to foster relationships with corporate partners, public agencies and other non-profit organisations to cultivate volunteering opportunities and experiences.
Data Management & Evaluation
Together with the Programme team to maintain accurate records of volunteer data, participation, training, and hours.
Ensure adherence to Personal Data Protection Act (PDPA) in data management.
Evaluate and report on success of volunteer recruitment and initiatives.
Use data to inform volunteer management and development strategies and identify areas for improvement.
Experience in developing a Volunteer Management System is a plus.
Policies, Procedures & Risk Management
Supporting update policies and procedures to guide volunteers, volunteer management and volunteer development effectively.
Conduct risk assessments and implement measures to ensure volunteer and participants / clients’ safety, and programme effectiveness.
JOB REQUIREMENTS
Degree or Diploma with 2 to 5 years’ experience in volunteer management or direct volunteering.
Passionate about volunteer development and mobilisation and creating social impact.
Strong communication and relationship building skills.
Calm when faced with challenges and able to problem-solve.
Self-initiated and strong team player.
Excellent in planning and organising, able to handle multiple priorities, with keen attention to details.