Sales Operations Manager (Retail)

We are representing our client, a well-established FMCG retailer, to look for an experienced Sales Operations Manager to lead and manage a group of Area/Cluster managers.

Job Responsibilities

• Lead and manage a group of Area/Cluster managers to deliver business plan and KPIs within budget.
• Accountable for overseeing the clusters of stores to ensure activities are effectively carried out.
• Involve in the analysis and forecast of market trend to assist stores to stay ahead of competition.
• Participate in establishing and executing Company policies, procedures, promotions and guidelines to entail operational efficiency.
• Deliver strong effective communication regarding key KPIs either in written or verbal format.
• Collaborate with support departments to ensure all corporate strategies, directives and promotions are effectively thought out before being implemented and executed with excellence at stores to achieve operations effectiveness.
• Work closely with support departments to identify potential areas of concerns with regards to promotions executions and opportunities.
• Train and develop team members in established techniques and skills, procedures and company policies to reach a higher level of efficiency.
• Conduct routine supervision to ensure all corporate strategies and directives are implemented and well executed at the stores.
• Involve in strategic planning in areas on store refits, new store opportunity as well as merchandise displays.
• Perform any other duties as assigned by Management.

Job Requirements

• Diploma or Degree in Business Administration, Retail Management, Operations Management or related disciplines.
• Minimum 10 years of experience in multi-site management role overseeing multiple stores.
• Proven track record in managing Area Managers, Cluster Managers or Store Managers within a retail environment.
• Strong leadership and people management skills with the ability to motivate, coach and develop teams.
• Good business acumen with strong analytical and problem-solving capabilities.
• Demonstrated ability to drive sales performance, operational excellence and customer service standards.
• Strong communication and interpersonal skills with the ability to engage stakeholders across all levels of the organisation.
• Numerate and tech-savvy.