Call Centre Manager (Banking)

We are seeking an experienced Contact Centre Manager to lead daily contact centre operations, drive service excellence, and ensure a positive customer experience.

Key Responsibilities

• Oversee day-to-day contact centre operations and team performance.
• Lead, coach, and develop contact centre staff and team leaders.
• Monitor service levels, productivity, and customer satisfaction.
• Manage escalated customer cases and support process improvements.
• Ensure compliance with banking policies and regulatory requirements.

Requirements

• Experience in banking or financial services contact centre operations.
• Experience leading teams in a customer service environment.
• Strong communication, stakeholder management, and problem-solving skills.
• Experience with Business Banking customers or products would be advantageous.

Interested applicants are invited to submit their updated resume for consideration.

Canice Sar

EA License No: 21C0434 | EA Reg No: R1329095