Multi-Centre Operations Lead - (Preschool)
Job Description
Head of Operations (Preschool – Multi-Centre)
Overview
Our client is looking for a hands-on Head of Operations to oversee the day-to-day operational leadership across multiple preschool centers in Singapore.
The role works closely with Centre Principals to ensure smooth center operations, operational consistency, regulatory compliance, and overall operational support across the centers. The environment is collaborative, community-oriented, and operationally hands-on in nature.
As the organization continues to strengthen and build its operational structure, this role will play an important part in supporting centers on the ground, improving processes, and working closely with stakeholders to ensure sustainable and consistent operations across the network.
This opportunity would suit someone who is operationally grounded, comfortable working within a lean setup, and enjoys building strong operational foundations together with center leaders and management.
Key Responsibilities
Multi-Centre Operations Oversight
Oversee the daily operations across multiple preschool centers
Work closely with Centre Principals to support smooth center operations
Monitor center operations, staffing situations, enrolment trends, and operational consistency across centers
Provide operational guidance and support to Principals on day-to-day center matters
Support centers in resolving operational challenges and manpower gaps when required
Compliance, Licensing & Centre Readiness
Ensure centers remain compliant with ECDA regulations, licensing requirements, and operational standards
Support centers in preparation for ECDA visits, licensing renewals, SPARK/SPARK 2.0 assessments, and internal operational reviews
Work closely with Principals to identify operational gaps, follow up on rectifications, and improve operational readiness across centers
Ensure proper operational documentation, SOPs, and reporting processes are maintained consistently
SOPs, Process Improvement & Operational Consistency
Review and strengthen SOPs and operational processes across centers
Drive operational consistency and alignment across the organization
Support implementation of operational improvements and process enhancements
Work with center leaders to improve workflows and operational efficiency
People Leadership & Centre Support
Partner closely with Centre Principals on staffing, manpower planning, and operational matters
Support leadership development and operational coaching for center leaders where required
Build strong working relationships with Principals and center teams
Work collaboratively with HQ support functions and stakeholders across the organization
Stakeholder & Organizational Support
Liaise with management and relevant stakeholders on operational matters
Support organizational planning, center setup initiatives, and operational projects when required
Provide operational insights and recommendations to support decision-making
Requirements
Strong experience within preschool / childcare / early childhood operations
Prior experience overseeing multiple centers or supporting multi-site preschool operations
Hands-on experience with ECDA licensing, compliance, SPARK/SPARK 2.0, and operational readiness
Comfortable working within a lean and hands-on operational environment
Strong stakeholder management, communication, and problem-solving skills
Experience working closely with Centre Principals and center leadership teams
Classroom teaching/principal experience within preschool settings will be highly advantageous
Additional Information
Centers are located across different parts of Singapore
Some travelling between centers and HQ will be required as part of the role
EA Personnel: Sim Ee Targa
EA Reg ID: R1102530
EA Licence No.:24C2359