Application Support Analyst

Job Description

• Perform work in shifts to provide 24/7 on-site or on-call support.

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

• Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

• Experience in application implementation projects in financial institutions would be advantageous.

• Ability to perform impact analysis in a structured manner.

• Proactive and able to work independently and under pressure.

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web-based application infrastructure

• Application Monitoring Tools

• Incident Management

• Problem Management

Shift Timing (12-hour rotating shifts):

• 08:00 hrs – 20:00 hrs
• 20:00 hrs – 08:00 hrs