Application Support Analyst

Job Description • Perform work in shifts to provide 24/7 on-site or on-call support. • Incident and Problem management. • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work. • Provide root cause analysis techniques to determine cause and resolve complex system issues. • Perform post-resolution follow-ups to ensure problems have been adequately resolved. • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders. • Work with onsite and offshore teams across multiple technologies/applications • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health. Requirements: • Must have experience working in an L2 Application Support Environment which mainly involves Incident and Problem Management. • Experience in application implementation projects in financial institutions would be advantageous. • Ability to perform impact analysis in a structured manner. • Proactive and able to work independently and under pressure. Mandatory Must-have Tech Skills / Framework: Core technical competency must require: • Basic knowledge on end-to-end web-based application infrastructure • Application Monitoring Tools • Incident Management • Problem Management

Shift Timing (12-hour rotating shifts):

• 08:00 hrs – 20:00 hrs

• 20:00 hrs – 08:00 hrs