Logistics Operations Coordinator

Job Summary:

The Operations Coordinator will serve as the primary operational liaison between S.F. Express (Singapore) Pte. Ltd. and key stakeholders and suppliers. This role is responsible for end-to-endorder follow-up, exception management, document control, data tracking, and performance reporting to ensure smooth daily logistics operations.

Key Responsibilities

1. Client Operations Support

·       Represent SF Operations indaily coordination with key stakeholders to address operational requirements.

·       Manage order follow-up,exception handling, and Delivery Order (DO) organization.

·       Collect and relay operational information and feedback.

·       Support operational aspects of customer relationship maintenance.

2. Supplier Operations Coordination

·       Represent SF Operations indaily communication with suppliers.

·       Follow up on pickup anddelivery progress to ensure timely completion.

·       Convey customer operational requirements clearly to suppliers.

·       Supervise and drive exception rectification by suppliers.

·       Verify DO proof of delivery(POD) and sign-off status.

3.Exception Management & Escalation

·       Receive and verify exception reports from both clients and suppliers.

·       Coordinate resolution efforts and track issues to full closure.

·       Immediately escalate major exceptions to higher management for urgent action.

4.Project Documentation & Traceability

·       Establish and maintaincomprehensive project information tracking logs, including:

·       Order records

·       Exception handling records

·       DO filing and archiving

·       Ensure all information is traceable for audit and operational review purposes.

5.Operational Data Reporting & Performance Evaluation

·       Regularly consolidate operational data, including:

·       On-time delivery rate

·       POD (sign-off) rate

·       Exception rate

·       Generate periodic performance summary reports.

·       Support supplier performance evaluations by providing data-driven operational insights.

Qualifications& Requirements

·       Diploma or equivalent qualification

·       Prior experience in logistics coordination, operations support, or supply chain preferred

·       Strong organizational and documentation skills

·       Good communication and problem-solving abilities

·       Proficient in Microsoft Office(Excel, Word) and basic data tracking tools

·       Able to work independently and escalate issues appropriately

·       Meticulous with details,especially regarding DO and POD documentation