F&B Guest Service Executive (The Mora Singapore)

Job Description - F&B Guest Service Executive

About the Role

The F&B Guest Service Executive is responsible for delivering exceptional, personalized dining experiences in accordance with brand standards.

This role ensures seamless restaurant operations, anticipates guest needs, and upholds refined service etiquette. During the pre-opening phase, the F&B Guest Service Executive plays acritical role in service rehearsals, standards refinement, and outlet readiness.

Pre-Opening Responsibilities

Operational Setup

• Participate in mock services, soft-opening rehearsals, and service simulations
• Assist in unpacking, organizing, and inventorying operating equipment (OS&E)
• Support table setting trials and service flow testing
• Provide feedback to management on service efficiency and guest journey

Training & Standards

• Attend comprehensive brand and luxury service training programs
• Learn and internalize:
• Service sequence standards
• Wine & beverage knowledge
• Menu ingredients and preparation methods
• Participate in grooming and etiquette workshops
• Support the development of service culture within the team

Opening Readiness

• Ensure operation readiness before official launch
• Assist in testing POS and billing systems
• Support VIP and media preview events

Guest Service & Operations

Service Delivery

• Deliver refined, attentive, and anticipatory service at all times
• Greet guests warmly and escort them when required
• Present menus confidently and make informed recommendations
• Take accurate food and beverage orders
• Coordinate with kitchen and bar teams to ensure timely delivery
• Conduct quality checks during service

Guest Engagement

• Personalize guest interactions and remember preferences
• Handle special dietary requests professionally
• Respond promptly to guest feedback and escalate when necessary
• Perform service recovery with confidence and empathy

Operational Excellence

• Maintain immaculate table settings and outlet cleanliness
• Ensure proper operation SOPs compliance before, during, and after service
• Follow brand SOPs and service sequences
• Process billing accurately and handle payments responsibly
• Support upselling initiatives and promotional campaigns

Product Knowledge

• Demonstrate strong knowledge of:
• Menu items and ingredients
• Wine pairings
• Beverage lists and specialty cocktails
• Stay updated on seasonal menu changes
• Understand basic wine service and etiquette

Hygiene, Safety & Compliance

• Adhere strictly to food safety and hygiene standards
• Follow local health regulations
• Maintain proper grooming and uniform standards
• Comply with fire, safety, and emergency procedures

Teamwork & Communication

• Work closely with:
• Kitchen team
• Bar team
• Hostess team
• Stewarding team
• Support colleagues during peak periods
• Attend daily briefings and pre-service meetings
• Maintain a positive and collaborative team spirit

Qualifications & Experience

• Diploma or Certificate in Hospitality preferred
• Minimum 1–3 years’ experience in upscale or luxury dining
• Pre-opening experience advantageous
• Strong communication skills
• Professional grooming and presentation
• Knowledge of POS systems