Restaurant Manager

Job Description

The Restaurant Manager is responsible for the daily front-to-back operations of the outlet. This is a hands-on role requiring a presence on the floor to ensure service standards, staff discipline, and financial targets are met.

1. Operational Duties

• Floor Supervision: Lead the briefing before every shift. Direct the seating of guests and manage the queue during peak hours.

• Staff Management: Create weekly duty rosters. Track attendance, manage leave requests, and ensure all staff follow grooming and discipline standards.

• Inventory Control: Conduct weekly stock takes for beverages, dry goods, and consumables. Place orders with suppliers and check deliveries for weight and quality accuracy.

• Cash Handling: Oversee the opening and closing of the POS. Verify all voided bills, manage the petty cash float, and prepare the daily bank deposit.

• Reporting: Submit a daily shift report detailing total sales, covers, any customer complaints, and equipment issues.

2. Practical Ad Hoc Duties

• Manpower Gaps: Physically step into any role (Server, Host, or Bar) if a staff member is on medical leave or if there is an unexpected surge in business.

• On-Site Troubleshooting: Perform basic fixes for common issues like POS printer jams, Wi-Fi connectivity problems, or air-con leaks before calling external contractors.

• Errand Running: Sourcing emergency supplies (e.g., lemons, ice, or cleaning chemicals) from nearby vendors if stocks run out mid-service.

• Event Coordination: Oversee the setup and teardown for private bookings, including moving furniture and coordinating special dietary requirements with the kitchen.

• Complaint Resolution: Handle difficult customers on the spot to prevent negative online reviews.

3. Requirements & Skills

• Experience: Minimum 3–5 years in a fast-paced F&B environment, with at least 2 years in a supervisory role.

• Language: Functional Mandarin (for reporting and guest interaction) and ability to communicate clearly with kitchen staff.

• Technical: Competent in using POS systems and basic Microsoft Excel for simple cost tracking.

• Resilience: Ability to work on your feet for 10+ hours and handle the physical demands of a busy floor.

Key Performance Indicators (KPIs)

• Cost Control: Keeping monthly labor and food/beverage costs within the assigned budget.

• Service Speed: Maintaining target "turnaround times" for tables during peak periods.

• Staff Retention: Minimizing staff turnover through fair scheduling and clear communication.