Pastoral Care Officer (School)

JOB DESCRIPTION 

Role Summary 

The Pastoral Care Officer provides first-response behavioural and emotional support to students aged 6 to 12. Working within the school's student support ecosystem, the Officer responds to classroom incidents, provides basic counselling and triaging, befriends at-risk students, and supports after-school programmes for high-needs pupils. 

This is a school-based, student-facing role requiring patience, emotional resilience, and the ability to work collaboratively with teachers, counsellors, and allied educators. 

Key Responsibilities 

1. First Responding (Critical Incident Support) 

• Respond promptly to calls for assistance from teachers to remove distressed or dysregulated students from classrooms 

• Escort students to designated pull-out locations for de-escalation and support 

• Provide triage and basic counselling for students who exhibit emotional flare-ups or behavioural dysregulation 

• Make initial contact with parents to provide first updates following incidents 

• Provide verbal and written input to School Counsellors (SC), Special Educational Needs Officers (SENO), Discipline Masters (DM), and Student Development Teams (SDT) for structured follow-up 

2. Befriending and Mentoring 

• Build trust-based relationships with students identified as being at risk of re-offending or persistent behavioural challenges 

• Conduct regular check-ins and mentoring sessions during school hours 

• Use evidence-informed behavioural and relational techniques to encourage positive choices and self-regulation 

3. Student Engagement and Programme Support 

• Manage the Student Engagement Activity Hub during designated hours 

• Support after-school programmes and learning journeys for high-needs pupils, including those with social, emotional, or behavioural difficulties 

• Assist in the supervision and facilitation of small-group activities designed to build social skills and emotional resilience 

4. Collaboration and Case Awareness 

• Attend Case Management Team (CMT) meetings to remain familiar with identified Students with Additional Needs (SwANs) 

• Share observational insights with the school's pastoral care and discipline teams 

• Maintain confidentiality in accordance with school policies and the ITQ's confidentiality clause 

Minimum Qualifications (Mandatory) 

Bachelor of Arts or Bachelor of Science in Psychology or Counselling 

Experience 

- At least 2 years of demonstrated experience working directly with children aged 6 to 12 

- Candidates without a Bachelor's degree in Psychology or Counselling will not meet the mandatory requirements  

- Preferred Competencies (Not Mandatory, but Strengthen Your Application) 

• Experience working in a primary school, student care centre, or paediatric mental health setting 

• Familiarity with behaviour de-escalation techniques and basic counselling frameworks 

• Ability to remain calm and professional during student meltdowns or crisis situations 

• Strong written and verbal communication skills for incident documentation and parent updates 

• SAC membership (any level) or SSI Para-Counselling Certificate is an advantage 

• Basic proficiency in Microsoft Office for documentation and email communication 

Personal Attributes 

• Patient and emotionally regulated when working with distressed children 

• Culturally sensitive and able to work within a Singapore mainstream school environment 

• Team-oriented – able to take direction from teachers, counsellors, and school leaders 

• Reliable and punctual – school hours are fixed and attendance is critical 

• Discreet – handles sensitive student and family information appropriately 
  

Assignment Duration 

• Contract Period: 1 July 2026 – 30 November 2026 (5 months) 

• Optional Extension: 1 January 2027 – 30 November 2027 (10 months, excluding June 2027), at the sole discretion of the school 

Reporting Location: Yishun, Singapore  

Working Hours: Mondays to Fridays: 7:30 am to 4:00 pm (inclusive of 30-minute lunch break) 

Not required on: Saturdays, Sundays, and gazetted public holidays.

How to Apply  

Interested candidates should submit: 

1. Curriculum Vitae (clearly stating education and years of experience with children aged 6–12) 

1. Educational certificates (Bachelor's degree in Psychology or Counselling) 

1. Brief cover letter highlighting relevant school or child-facing experience 
   

Shortlisted candidates may be required to attend an interview conducted by the school client. 

Salary Range : 4500 to 7500