eCommerce & Marketplace Manager

About Puppy Diary  |  关于小狗日记

Puppy Diary (小狗日记) is a Singapore platform where puppy parents find trusted advice on caring for their dogs and can purchase the accessories and services they need — all in one place.

Key Responsibilities  |  主要职责

•     Drive marketplace growth — identify opportunities through data, competitor benchmarking, and user behaviour insights.

•     Plan and execute promotional campaigns (8.8, 9.9,10.10, 11.11, CNY Puppy Specials) and seasonal marketing drives.

•     Manage seller listings and product pages to ensure accuracy, quality, and discoverability.

•     Track weekly platform performance (GMV, conversion, traffic) and report monthly to leadership.

•     Coordinate with logistics, customer service, and content teams to ensure smooth platform operations.

•     Handle customer escalations and ensure a high-quality experience for puppy parents on the platform.

•     Support onboarding of new sellers and service providers as directed by leadership.

What We're Looking For  |  任职要求

•      3–5 years in eCommerce, marketplace operations, or digital marketing.

•      Hands-on experience with TikTok Shop, Shopee, Lazada, or similar platforms.

•      Background in pet care, dog products, FMCG, or consumer retail is a plus.

•      Able to manage a flexible workload and handle difficult customers with composure.

•      Proactive, consumer-centric, and passionate about dogs.

What We Offer  |  我们提供

•      Competitive salary commensurate with experience.

•      Flexible and hybrid working arrangements.

•      High-ownership role with direct impact on platform growth.

•      Learning & development budget for eCommerce upskilling.

How to Apply  |  如何申请

Send your CV to [email protected]  | Subject: eCommerce Manager Application — [Your Name]