Outlet Manager (Bar)

The Manager oversees the daily operations of the bar, leading the service team to deliver exceptional guest experiences through consistent beverage quality, outstanding service, and team performance. This role at Lantern also drives beverage revenue, supports event and collaboration execution, and ensures alignment with the venue’s elevated storytelling and experiential focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

Operational Leadership

• Lead daily bar operations across all meal periods in alignment with Forbes 5-Star standards

• Ensure service consistency, readiness, and flawless execution across all service areas

• Uphold and continuously improve Standard Operating Procedures (SOPs), service sequences, and brand standards

• Maintain a strong floor presence, monitoring service quality and guest satisfaction

• Ensure accurate execution of promotions, events, and special dining experiences

Guest Experience & Relationship Management

• Personally engage with guests to deliver anticipatory, personalized, and emotionally engaging service

• Resolve guest concerns with professionalism, empathy, and discretion

• Monitor guest feedback, trends, and satisfaction metrics to drive continuous improvement

• Build long-term guest loyalty through service excellence and recognition

• Monitor and act upon guest satisfaction metrics, including NPS and GES scores, to drive service improvement and guest loyalty

• Review guest feedback and sentiment from Revinate, identifying recurring themes, service gaps, and recovery opportunities

• Actively monitor and improve online reputation and TripAdvisor rankings, responding to feedback in a professional and timely manner in line with brand guidelines

• Translate guest feedback and performance data into actionable training, service adjustments, and operational improvements

• Review operational reports and performance metrics regularly and communicate results, priorities, and action plans to the service leadership team

Team Leadership & Talent Development

• Lead, coach, and develop Assistant Managers, Supervisors, Servers / Captains, and service teams

• Set clear performance expectations and hold teams accountable for service standards

• Drive structured training, onboarding, and succession planning

• Foster a culture of professionalism, pride, accountability, and service excellence

Financial & Business Performance

• Drive revenue performance through service quality, strategic upselling, menu engineering, and elevated guest satisfaction across all meal periods, measured through average check growth, capture rate, and upsell conversion

• Support the preparation, review, and management of departmental Profit & Loss (P&L), including revenue, cost of sales, payroll, and controllable expenses, with performance measured against budget and forecast targets

• Analyze financial performance against budget, forecast, and historical data, identifying trends, variances, and opportunities for improvement using monthly and YTD KPI reviews

• Plan and execute revenue-driven promotions, events, and seasonal offerings, tracking success through incremental revenue, guest count uplift, and Capture ratio.

• Monitor market and dining trends and assess relevance to the outlet concept, supporting innovation and competitiveness within the defined competitive set (comp-set)

• Maintain awareness of comp-set pricing, concepts, and positioning, using benchmarking insights to support revenue and promotional strategies

• Manage labor planning, productivity, and scheduling efficiency in line with business levels, measured through labor cost percentage, productivity ratios, and payroll variance

• Support cost control initiatives through effective inventory management, waste reduction, and purchasing discipline, measured through food and beverage cost percentages and variance control

• Collaborate with Sales, Marketing, and Culinary teams to align concepts and promotions with demand, measuring performance through return on promotion and revenue contribution

Collaboration & Stakeholder Engagement

• Work closely with Culinary, Stewarding, Sales, and In-Room Dining teams to ensure aligned execution

• Coordinate with internal stakeholders to support events, promotions, and special initiatives

• Communicate operational priorities and performance updates effectively

Standards, Compliance & Governance

• Ensure full compliance with health, safety, hygiene, and food safety standards in line with hotel policies, local regulations, and Forbes 5-Star criteria

• Enforce adherence to all hotel policies, SOPs, financial controls, and brand guidelines, ensuring operational consistency across all F&B outlets

• Lead by example in grooming, personal conduct, and professional presentation, modeling Forbes-level luxury service expectations for all team members

• Monitor and ensure team compliance with outlet Standard Operating Procedures (SOPs), service sequences, and operational checklists

• Promote a safe, respectful, and inclusive work environment, fostering a culture of accountability, integrity, and ethical behavior

• Conduct regular audits, inspections, and briefings to ensure adherence to SOPs, service standards, and regulatory requirements

• Ensure any deviations, risks, or incidents are reported and corrected promptly in accordance with hotel and Forbes policies

• Maintain documentation, records, and reports for operational, health & safety, and service compliance requirements

Professional Conduct & Workplace Culture

• Promote a positive, professional, and service-driven bar environment

• Lead by example in grooming, appearance, punctuality, and professionalism

• Encourage teamwork, accountability, and pride in beverage service excellence

• Support a respectful, inclusive, and safe workplace culture

Requirements:
• Minimum 5–7 years’ experience in Food & Beverage operations

• At least 2–3 years in a managerial role within a luxury 5 Star Hotel or high-end hospitality environment