Technology Support II, Incident Regulatory Controls, Commercial and Investment Banking

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in an Incident Regulatory Controls team. In this role, you will support technology incident response by assessing and reporting against regulatory obligations, acting as a custodian of regulatory controls processes, and helping to maintain and improve incident response procedures. You’ll assist in managing technology, operational, and regulatory risks, collaborate with cross-line-of-business control functions—including incident managers, operations, business control managers, compliance, internal audit, and external regulators—and ensure all technology controls and regulatory escalations are followed, helping to safeguard the firm’s reputation and client relationships. Leveraging technology and automation tools to streamline workflows and drive operational efficiency, you’ll gain exposure across both business and technology organizations.

Job responsibilities

• Provide leadership to review and analyze impacts, and implement technology controls to meet existing and new global regulatory requirements (e.g., DORA, PSD2, MAS644, HKRR).

• Identify all resources needed and direct the technology incident regulatory response under time pressure, driving the collection and submission of all in-scope regulatory requirements.

• Assist in the development and implementation of the firm’s technology policies, standards, procedures, control guidance, and training as it relates to regulatory requirements.

• Develop and maintain strong business and technology relationships with corporate functions such as business leads, compliance, risk, and corporate IT risk teams.

• Proactively contribute to improvement activities during incident downtime.

• Monthly weekend out-of-hours coverage is anticipated as part of this role.

• Support the team’s automation initiatives by designing, developing, and implementing technology solutions to optimize regulatory controls and incident response processes.

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science, Engineering, Mathematics, or other related disciplines

• 2+ years of relevant experience.

• Strong communication and organizational skills, with the ability to prioritize and meet deadlines.

• Effective collaborator and relationship builder across teams; able to work independently when required.

• Experience or familiarity with incident management, regulatory controls, and financial services is desirable.

• Technical skills are highly valued, as they enable the successful candidate to drive automation initiatives and advance the team’s capabilities. Experience with Python, front-end frameworks (React.js or equivalent), back-end frameworks (Python/Flask or equivalent), databases (MS SQL Server, MySQL), prompt engineering, AI coding assistants, cloud infrastructure (AWS, Azure, GCP), and SDLC best practices is desirable.

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c5db1ba0564acd9eade54565a41d2e34