IT Support

Job Summary: 

The IT Support Executive provides first-level technical support to ensure the smooth operation of IT systems, devices, and platforms across the organisation. This role involves troubleshooting hardware and software issues, managing devices through MDM/UEM systems, supporting users, and maintaining IT assets and documentation. 

Key Responsibilities: 

• Provide first-level technical support for hardware, software, and basic network issues 
• Troubleshoot system issues using tools (e.g. CMD, PowerShell) and document findings 
• Set up, configure, diagnose and deploy devices (laptops, desktops, peripherals) 
• Support and manage devices using MDMUEM platforms 
• Manage IT equipment inventory and asset tracking
• Service and repair of computer equipment
• Laying of LAN cable & LAN connection while setting up of LAN and Wireless equipment 
• Handle support tickets and ensure timely follow-up and resolution 
• Assist with user account setup and access management 
• Perform basic system maintenance, updates, diagnose and checks 
• Provide on-site support when required 
• Maintain documentation (support logs, guides, configurations) 
• Liaise with vendors or internal teams for issue resolution 
• Perform ad-hoc IT support tasks as assigned 

Min Qualifications: 

• Diploma in Information Technology. Computer Science, or a related field 
• Basic knowledge of hardware, software, and network troubleshooting 
• Familiarity with MDM/UEM platforms and ticketing systems is preferred 
• Strong problem-solving skills and attention to detail 
• Good communication skills and a service-oriented mind set 
• Able to work independently and provide on-site support when required