Sales Coordinator (NavCom)

Responsibilities

• Respond to customer inquiries and complaints, ensuring long-term solutions.
• Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.
• Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.
• Develop and manage daily service schedules to meet customer deadlines.
• Ensure timely, high-quality job execution per customer specifications.
• Represent the company professionally, upholding safety, quality, and service standards.
• Review service reports and provide actionable feedback for continuous improvement.
• Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.
• Ensure full compliance with export guidelines and industry regulations.

Requirements

• Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)

• Professionalism and a positive, responsible attitude..
• Strong interpersonal skills to build positive relationships with customers and internal teams.
• Strong problem-solving skills to resolve operational issues efficiently.
• Ability to lead and manage teams to achieve service delivery and customer satisfaction.

Preferred

• 1–2 years of experience in customer service or coordination, ideally in maritime.
• Bachelor’s degree or diploma in Electronic or Electrical Engineering.
• Diploma or certification in IT, Electrical, or Electronics.