L1+ Network Engineer

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. a) Will be responsible for monitoring and maintaining all network devices/links at the data centres/ disaster recovery sites b) Fault Management for Network related issues at DC/DR/NDR site : trouble ticket initiation, follow up problems till resolution and escalation (if required) c) Perform network related changes on network devices as per role and accessibility defined in SOP issued by the bank d) share daily report of device health status and configuration changes from the tool used by the bank e) share reports on any alarms/events in all network devices in data centres f) Provide inputs to L2 engineers for issue resolution, consulting, IT infrastructure planning and change management. g) Escalate the issue to L2 engineer in case issue not resolved h) Coordinate with Data Centre team for issue resolution and activities i) Maintain the inventory of network devices of DC/DR Network j) Participate in DR Drills k) Any Other work assigned by bank regarding network l) should be able to do cabling work for DC, DR & NDR (like crimping / cable routing etc.) m) Co-ordinate with service providers n) Should keep updated Architecture diagram of DC/DR including LAN ports details Valid CCNA/JNCIA Routing and Switching or equivalent associate level certifications.

• Exposure to Networking Products:

Preferred technical and professional experience

Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata.

• Understanding of Technology and Software: Knowledge of operating systems, associated software, and the functions and capabilities of Networking equipment.
• Experience with Technical Support Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Basic Understanding of IT Engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering.
• Exposure to Hybrid Cloud Environments: Familiarity with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role. India Infrastructure & Technology Professional Navi Mumbai, IN