Customer Service Officer

Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities.                                                                        It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person. 

Responsibilities

·        Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production.

·        Manage Customers emails daily, reply promptly and professionally regards to deliveries schedule and reply OOR.

·        Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc

·        Summarizing monthly Sales reports to Sales Manager. Input daily Sales Order into system.

·        Attend to Customers calls, New Inquiries and channel to correct Sales person.

·        Input and up-date Customers details. eg- Change of address and so on.

·        Arrange Customers Outbound shipment documents and liaising with transporter and Courier & Parcel.

·        Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation.

·        Performed Letters Collection duties and Office Stationary ordering Jobs.

·        Apply 5S within Company environment.

·        All ad-hoc duties related to Sales not stated above.

Requirements

·        3-5 years of  experience as Customer Service Officer.

·        Nitec in Business Studies.

·        Memorize procedures and policies for individual Customers Sales Contract.

·        Excellent time management, follow-up, prioritization skills and self-independent at work.

·        Completion daily work task required for  SO, DO, Invoices. Not leaving uncompleted task for the day.

·        Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner.

·        Ability to learn and memorize Basic Drawings and Material Type.

·        Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment. 

·        5 days work week and able to complete daily priority work within the day.

·        Position Opens to Singaporeans & PR

·        Email resume in Word format with qualification to [email protected]

·        Only shortlisted candidates will be notified.

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