Call Centre Agent

Roles & Responsibilities

• Make outbound calls to follow up on hospital bill payments
• Handle patient enquiries and provide billing information
• Perform receivables follow-up and general customer service duties
• Update call records and key in information accurately
• Send statements of accounts when required

Requirements

• Able to communicate clearly and confidently over the phone
• Basic computer knowledge and data entry skills
• Proficient in Microsoft Word and Excel
• Positive attitude, proactive and able to work independently
• Call centre experience preferred

Benefits

• Incentives on top of basic salary
• AWS
• Medical benefits
• Air-conditioned office environment

Tan Shi Min Nicole
Registration Number: R25158507
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)