Senior Developer (ServiceNow) SPM Module

Experience: 4–7 years (ServiceNow), 3+ years in lead role Module Expertise - SPM Role Overview: In addition to the responsibilities of the ‘ServiceNow Developers’, the Senior Developer will also be responsible for end-to-end technical ownership of the client implementation on the ServiceNow platform, ensuring solution quality, performance, and adherence to best practices. Key Responsibilities: • Lead technical design and development of ServiceNow solution using App Engine and CSM components • Own solution architecture, configuration standards, and coding guidelines • Review and approve technical designs, scripts, integrations, and data models • Guide developers and integration specialists during build and defect resolution • Ensure minimal customization and maximum use of OOTB ServiceNow capabilities • Support data migration and integration design decisions • Coordinate with QA during SIT/UAT to resolve defects • Support release planning, cutover, and go-live activities • Configure and customize ServiceNow applications, including forms, lists, UI Policies, UI Actions, and workflows • Develop, test, and maintain scripts such as Business Rules, Client Scripts, and Script Includes following ServiceNow best practices • Build and enhance automation using Flow Designer, including approvals and notifications • Support Service Portal configuration, widgets, and basic portal customizations • Assist in integration development using REST/SOAP APIs and outbound web services as required • Analyse, troubleshoot, and resolve defects identified during SIT and UAT • Support data migration activities, including data load validation, reconciliation, and post-migration fixes • Perform unit testing and support defect fixes during release cycles • Participate in technical design discussions and provide input on feasibility and effort estimation • Ensure adherence to coding standards, performance guidelines, security controls, and documentation practices Required Skills: • Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script Includes • Experience with integrations (REST/SOAP, MID Server) • Knowledge of ServiceNow security, roles, ACLs • Experience in government / regulated environments is a plus • Hands-on experience with ServiceNow App Engine development • Strong working knowledge of JavaScript and Glide API • Experience with update sets, deployments, and environment management • Practical experience in CSM modules implementations Certifications (Mandatory) • ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)/SPM • ServiceNow Certified System Administrator (CSA) Additional Requirements • Hands-on experience in App Engine and CSM • Resource must be based in and work from Noida ODC (BCA-approved location) • Exposure to ATF (Automated Test Framework) or AutomatePro Educational Qualification • Bachelor’s degree (B.Tech / BE) in Computer Science, Information Technology, Electronics, or related engineering discipline is required • Master’s degree (M.Tech / MCA or equivalent postgraduate qualification) is preferred • Relevant Servicenow certifications will be an added advantage