Associate EUC Engineer (Ref 26417)

Responsibilities • Provide technical assistance to end users for hardware and software issues. • Respond to, document, and resolve service tickets in a timely manner. • Assist users with installations and configurations of IT equipment. • Support the installation and testing of new hardware and software. • Ensure integration and compatibility of new systems with existing infrastructure. • Assist in the development of new report templates and formats. • Perform routine system maintenance and backups. • Participate in disaster recovery drills and system recovery processes. • Maintain documentation of system activities and procedures. • Conduct research on new technology • Identify, diagnose, and resolve technical problems. • Simulate user issues to troubleshoot and resolve operating difficulties. • Develop preventive measures and solutions to reduce user problems. • Work with cross-functional teams to understand support requirements. • Assist in the development of checklists and methods for issue resolution. • Provide support and guidance to colleagues with less experience.

Requirements • Bachelor in Computer Engineering with at least 6-8 years of experience in relevant fields • Must have experience with stakeholder management. Ideally with experience supporting VIP. • ITIL certified • Have experience supporting VIP users • Experience with procurement including submit purchase request, verify invoices, etc. • Would be good to have IT procurement experience. • Good written and interpersonal communication skills • Need to be comfortable to do 24/7 standby (rotational), after office hours support as and when required

Licence no: 12C6060