Compliance Manager - CPPM

As the Compliance Manager – CPPM, you will lead the Financial Crimes Operations Governance & Quality Check function, serving as the ultimate authority on compliance procedure governance, and operational SLA tracking. You will act as an independent oversight body, translating high-level regulatory requirements and regional MLRO instructions into clear, enforceable operational procedures. You will manage high-level stakeholder relationships, oversee Quality Check (QC), and represent the firm's compliance program to independent auditors and regulators.

Responsibilities

• Hold final approval authority for all global compliance procedures and high-impact mandates, acting strictly based on the instructions of the Compliance Officers and the MLRO team. Ensure the CPPM team governs overall compliance procedures rather than day-to-day desk instructions and actively guide the Operations team on how to implement them. • Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint. • Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management. • Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence. • Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries. • Lead the control of quality check frameworks, ensuring independent oversight of operational outputs. • Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control. • Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.

Requirements

• 5+ years of experience spanning both the compliance sphere and people management.

• A solid foundational knowledge of applicable legislation within fintech and payment services.

• Exceptional Communication: Fluent in English with impeccable written and verbal communication skills; ability to connect with people at all levels.

• Leadership Excellence: Strong organizational, decision-making, and proactive problem-solving abilities.

• Project Management experience would be considered as a plus.

• Tech Savvy: Excellent computer literacy and comfort navigating modern software/tools.

• High level of integrity, discretion, and perseverance.

• A self-starter attitude driven by initiative and a genuine interest in KYC, onboarding, and process optimization.