Staff Product Manager

GitHub’s API is one of the most widely used developer APIs in the world. Millions of developers and hundreds of thousands of integrations depend on it. Historically, the API was built for a pre‑AI era of human‑driven integrations. Today, it must serve a far more demanding set of consumers: enterprise customers operating at massive scale, AI agents running continuously and reacting to events in real time, and a developer ecosystem that expects full programmatic access to everything available in the UI. It also needs a sustainable model to support the rising cost of this consumption.

What you'll work on:

• Real‑time & event‑driven platform — Today, many top integrators poll GitHub constantly to check for changes—an approach that has grown significantly and is structurally wasteful. You’ll define the shift from request/response to a subscription‑based, ordered event‑stream model. This includes delivery guarantees, filtering, and solutions for CLI‑based agents that can’t receive webhooks.

• Scale & reliability — Our largest customers and fastest‑growing consumers (AI coding agents) push the platform harder than ever. You’ll define reliability and performance expectations at the highest scale, own the resilience and capacity roadmap, and ensure each product area is accountable for the scalability of its API surface.

• API parity — Not everything in GitHub is exposed through the API today. Closing these gaps is foundational to trust and unlocks integrations that should “just work.” You’ll determine which gaps matter most, how to close them, and drive cross‑team execution.

• Consumption economics — GitHub lacks a clean pricing model for API usage. You’ll design one that recovers serving costs, creates margin on higher‑value consumption, and incentivizes efficient usage. This includes defining a baseline tier, an agent‑optimized tier, and potentially a knowledge‑graph tier—while ensuring pricing changes don’t fracture the ecosystem.

Analysis of Customer & Market Signals:

• Identify and prioritize developer needs through customer engagement, feedback, and market trends.
• Anticipate and mitigate blockers to ensure seamless developer workflows.
• You will be the champion and voice of customers in every conversation. You will build direct relationships with customers as well as immersing yourself in customer feedback

Product/Service Definition :

• Define and drive GitHub’s core productivity platform and scaling strategy.
• Influence senior stakeholders and provide thought leadership across GitHub and Microsoft.
• You will be responsible for a specific product area and defining a vision that aligns with customer needs and GitHub’s goals.

Go-To-Market & Delivery:

• Lead growth experiments and adoption campaigns to validate product direction and scale usage.

• Communicate product vision through executive briefings, blog posts, and developer community channels.

• Partner with integrators to co-develop and validate new consumption models.

Performance & Impact:

• Analyze data for trends and potential customer pain points and use this to prioritize and inform how to improve the product. Go back to the data when needed to answer questions.

• Drive systematic, metrics-based decision-making for continuous product improvement

• Track consumption economics and ensure the platform's cost model is sustainable as traffic grows.

• 2+ years in developing deep expertise in developer tools and workflows, enabling clear translation of developer requirements into roadmap‑ready features.

• Experience building and shipping APIs or event-driven platforms at scale.

• Experience delivering product roadmap/status updates to executive leadership.

Preferred Qualifications:

• Experience with consumption-based, usage-based, or metered pricing models.
• Experience with event-driven architecture, streaming systems, or real-time delivery (webhooks, pub/sub, SSE, WebSocket).
• Proven cross-functional collaboration: You bring a history of success partnering with Engineering, Finance, Billing, Sales, Customer Success, and Business Systems to drive impactful outcomes.
• Strong ownership and leadership: You excel at working independently with accountability, while also guiding cross-functional teams, balancing priorities and ensuring timely delivery of projects.
• Experience collaborating across organizational boundaries to deliver projects that involve complex technical problems.