Experience Management Consultant

Job Description & Requirements

• Proven working experience in data collection through research, coordinating data rules, monitoring performance metrics, analytical approaches, and driving actionable insights as well as telling an actionable story

• minimum 7 years of experience in Experience Management

• API integration and proficiency in creating and troubleshooting technical workflows (min. 3 years’ experience)

• Implementing and managing XM technologies for customer, users, products, and services experience particularly in Qualtrics XM implementations

• Strong working knowledge of Microsoft Office, Qualtrics XM, Confluence, Jira

• Experienced with software such as Power BI

• Custom coding skills like JSON, DAX, Javascript, Python is plus

• Excellent communication and interpersonal skills