VP - Infrastructure Support

You will be leading a technical support team of 5 members for a financial institution to provide system and application support for statement printing system Responsibilities

• Leading a team to provide level 2 support for server and database infrastructure

• Ensuring smooth running of infra and application

• Managing Incidents and issues related to applications under remit

• Involved in leading the team to perform root cause analysis

• Carrying out automation of processes

• Ensuring timefly resolution especially for high severity incidents to business users

• Provide management reporting

• Ensuring processes are followed

Requirements

• Min 12 years of experience with min 7 years in managing infrastructure support role

• Prior experience in leading support team in banking industry is preferred

• Comes from strong technical background, able to perform troubleshooting if required

• A hands on lead / manager with current technical skills in windows, and database

• Prior experience in automation using windows (scripting) and vbscript

• Experience in troubleshooting windows systems issues

• Experience with database is a bigplus

• Good experience in incident and problem management

• STrong analytical skills

• Strong communication skills

Interested candidates please email your latest resume to [email protected]