Job Description
RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.
A Network Engineer I will typically have at least 1 year experience in a hands-on networking role, along with a relevant degree (or 3 years+ of vocational experience). They will complete complex structured/standard tasks and assist more senior engineers in non-standard activities. They should have a strong understanding of IP networking concepts that would be roughly equivalent to CCNA/JNCIA level.
Duties and responsibilities
- Provision and troubleshooting of all basic services across different regions
- Dedicated Internet
- Shared Internet
- Carrier Ethernet/L2 services
- New Product Deployments
- Participate in the On Call, Night Shift, and weekend roster
- Understand all common network alerts and their impact
- Answer Support/NOC queries unaided
- Deploy new devices following the template config of other devices
- Assists in investigating and resolving network problems
- Carries out agreed operational procedures of a routine nature
- Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation test
The ideal candidate will have:
- Bachelor's Degree in Computer Science, Engineering or related area
- 2 + years' of experience with network administration or general IT
- Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
- Strong oral and written English communication skills
- A huge drive to learn and grow as an engineer