Manager, Product Lead, YouTube Business Technology

Be part of a team that pushes boundaries, developing custom silicon solutions that power the future of Google's direct-to-consumer products. You'll contribute to the innovation behind products loved by millions worldwide. Your expertise will shape the next generation of hardware experiences, delivering unparalleled performance, efficiency, and integration.

The team designs and builds the hardware, software, and networking technologies that power all of Google's services.

In this role, you will design and build the systems in computing infrastructure. You will develop from the lowest levels of circuit design to system design and see those systems all the way through to high-volume manufacturing and mission-mode operation. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Communicate directly with executive leadership and executive business partners to provide transparency into delivery health, risks, and the strategic value of technology investments.

• Align between technical teams and global operations by driving "systems thinking" across the portfolio; establish and own the governance frameworks for release management to ensure software meets real-world complexities through comprehensive documentation, training, and clear support paths.

• Identify and advocate the operationalization of AI/ML initiatives, moving from proof-of-concept to reliable, production-grade tools that improve support efficiency.

• Drive team change and growth, mature operating model to strengthen team members distinct contributions and unite product and engineering teams.

• Act as the leader and coach for the support systems ecosystem, facilitating PI (Program Increment) planning events and synchronizing the work of multiple product leads to ensure alignment with the multi-year technical roadmap.

Qualifications Minimum qualifications:

• Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience.

• 10 years of leadership experience in Product Management, or Technical Solutions Delivery.

• Experience in either system design or reading code (e.g., Java, C++, Python, SQL).

• 3 years of experience leading product teams and managing cross-functional technical initiatives, leading a team of teams.

• Experience working directly with AI/ML teams to deliver automated or agentic solutions in a customer support context.

• Experience managing product roadmaps using prioritization frameworks, empathy maps, and design thinking.

Preferred qualifications:

• 15 years of experience across systems design, product management, and software engineering, including 4 years of high-impact people and program management.

• Experience in product systems thinking, analyzing how changes in CRM or support ecosystems influence the entire value stream and Agentic AI platforms.

• Ability to navigate and influence director and VP-level stakeholders across Engineering, Product, and Business Operations.

• Ability to lead organizational transformation, maturing operating models to unite cross-functional teams and drive large-scale technology growth.

• Proven track record designing enterprise systems and defining complex data architectures for large-scale consumption and mission-critical Google Cloud Contact Center solutions.