Citrix-VDI Engineer L2

Job Description: As a Citrix-VDI L2 Engineer of his/her team, he/she:

• Support on all escalated incidents from L1.

• Tasks and alert management.

• Change management – Preparation of roadmaps, execution of RFC.

• End to end support for Citrix, VDI.

• Service improvement contributions.

• Problem tickets task actions.

• Assign incidents and tasks in timely manner via ticketing tool.

• Animates the team to encourage collaboration and sharing of best practices.

• Has a role in supporting technical skills development and provides training when required.

• Documents, reviews, maintains and shares relevant technical information to the team.

• Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA.

• Implements and develops improvements based on LEAN-CA-CIB best practices.

• Focuses on automation and optimum use of the team to improve efficiency.

• Reviews technology changes to identify potential risks.

As an experienced professional in Citrix- VDI Services, he/she:

• Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.

• Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.

• Guarantees the production readiness for day-to-day operations.

• Is available and able to drive technically severity incidents that occur within the scope of their role.

• Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations.

• Perform health checks as defined and take respective actions.

• Responsible for service request, change, escalated incidents and other tasks.

• Maintain programmable code outlined in technical instructions and specifications for operating systems.

As a member of ISAP/ITS, he/she:

• Facilitates collaboration and spread of information from and to the team.

• Participates to the department’s activities including brainstorming.

• Team building and other team or transversal actions, fosters innovation mindset, contributes to ISAP/ITS global branding and communication.

• Focus on automation and optimum use of the team to improve efficiency.

Requirement:

• Minimum 7~10 years of experience in managing an Enterprise Citrix environment, preferably in financial sector.

• Microsoft and Citrix certification such as MSCA and CCA is preferred.

• Strong experience with CVAD 7.x, PVS, Windows 2016/22 environment and latest versions of the product.

• Experience with Provisioning Services on Windows 2016, Hyper-V and NetScaler/ADC.

• In-depth working knowledge of the Windows environment with at least 3~5 years of Windows administration experience and a strong understanding of network concepts.

• In-depth working knowledge of Altiris deployment tools, Appsense/Ivanti and Visual Basic, Powershell scripting.

• Prior working experience with Virtualization, VDI management and application packaging will be highly advantageous.

• Must be able to perform in 24 x 7 environment and to attend to on-call basis whenever required.

• Customer service oriented, able to work in a dynamic and fast paced environment.

• Excellent communication, interpersonal and troubleshooting skills.

• Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously.

Education Requirements:

• At least a Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis and Science (Computer Studies).