WPH - AI Digital Product Specialist

Responsibilities

• Learn and build basic knowledge of AI products and digital solutions, including their functionality and customer value.
• Engage with customers to gather requirements and understand their business needs.
• Support AI product demos and presentations for clients and internal teams.
• Provide basic product and technical support by answering product questions or escalating issues to the appropriate team.
• Monitor AI market trends and competitor products through research and reporting.
• Collect customer feedback to support continuous improvement of AI products.
• Prepare and update training materials for internal teams and customers.
• Create and maintain AI product documentation, including user guides, FAQs, and feature descriptions.
• Identify and report product issues or improvement opportunities to ensure a smooth customer experience.
• Work closely with cross‑functional teams to gain exposure to AI product development, sales, and support processes.

Qualifications & Skills

• Minimum Degree in Business, Information Technology, Computer Science, or in digital media, Communications or any relevant discipline preferred
• Keen interest and passion in digital technology, data and IT; a self-motivated team players
• Excellent at relationship building and interpersonal skills.
• Ability to maintain poise, confidence, and professional disposition under high-pressure situations
• Experience with creating pricing proposals, negotiating terms and managing the contract process
• Preferably at least 3-5 years of relevant sales and/or technology experience.
• You have a solution selling or customer-centric selling background, with excellent written and verbal communication and influence skills
• Fresh graduates are welcome to apply

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices