Site Reliability Engineer (SQL, Windows, Banking, ITIL, Datadog, Jira)

Responsibilities

• Provide L2 application and production support for critical enterprise applications, ensuring high availability and operational stability.

• Monitor production environments using tools such as Nagios, Datadog, and Splunk, and proactively identify and resolve issues.

• Investigate application failures, troubleshoot production incidents, and perform root cause analysis (RCA) to prevent recurring problems.

• Manage incidents, problems, and changes in accordance with ITIL processes while meeting defined SLAs.

• Support application deployments, service restarts, health checks, and post-release validation activities.

• Administer and troubleshoot applications hosted on Linux and Windows servers.

• Execute SQL queries for data validation, issue investigation, and production support.

• Monitor and maintain scheduled jobs using Control-M, Cron, and related scheduling tools.

• Support and maintain Apache web servers and applications hosted in VMware environments.

• Assist with deployment activities using Jenkins and version control using Git.

• Work with AWS services such as EC2 and S3 to support cloud-hosted applications.

• Collaborate with development, infrastructure, database, and network teams to resolve complex production issues.

• Create and maintain operational documentation, SOPs, and knowledge base articles.

• Participate in 24/7 production support and on-call rotations when required.

Requirements

• 8+ years in Software development including Application Support and Production Support.

• Minimum 4 years in Application Support/Production Support

• Strong hands-on experience with Linux and Windows administration and troubleshooting.

• Good experience in Application Monitoring using enterprise monitoring tools.

• Proficiency in SQL for data analysis and production issue resolution.

• Experience working with AWS cloud services, including EC2 and S3.

• Hands-on experience with Jenkins for deployment support and Git for version control.

• Strong knowledge of monitoring tools including Nagios, Datadog, and Splunk.

• Experience using Jira for incident and ticket management.

• Solid troubleshooting and analytical skills with the ability to perform effective Root Cause Analysis (RCA).

• Good understanding of ITIL principles, including Incident, Problem, and Change Management.

• Experience supporting Apache web servers and VMware virtual environments.

• Strong communication and stakeholder management skills.

• Ability to work independently in a fast-paced production environment.