Merchant Operations Manager

About usBitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.What you'll doOwn the merchant management operations — design and optimize merchant business systems, operational mechanisms, and growth strategies from scratchPlan and execute merchant-facing campaigns, identify business expansion opportunities, and drive sustainable growth through structured operation plansSet and track operational goals across different scenarios and markets, boost merchant community engagement through data-driven, fine-grained managementWork cross-functionally with product, risk, growth, and regional teams to remove blockers and hit operational targetsStay close to business trends and industry dynamics, turn insights into actionable product improvement suggestionsWhat you'll needBachelor's degree or above; bilingual in English and Chinese Solid experience in event planning and merchant relationship management — ran community operations or business operation projects beforeSharp logic, data-sensitive, and a fast learner who picks up new tools and frameworks quicklyTeam-first mindset with strong communication and coordination skills — you get things done through people, not around themWhy Bitget?Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchangesWe are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journeyWe have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframeWe offer competitive salaries and benefitsBlockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.