L1 Support Engineer

·        Must have a minimum of 3-5 years of IT experience ·        Prior experience in IT helpdesk, application support, or L1/L2 operations roles ·        Hands-on familiarity with one or more of the following platforms: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack ·        Familiarity with ticketing systems and ITSM practices (e.g. ServiceNow, Jira, orequivalent) ·        Strong communication skills for user-facing support and cross-team coordination ·        Ability to manage multiple platforms and prioritise time-sensitive requests independently