Desktop Support Engineer

Roles and Responsibilities

• Perform Desktop Support services to users • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. • Perform imaging/re-imaging • Perform asset inventories • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) • Updates Incident records • Creates and updates work instructions (where necessary) • Document standards and procedures (where necessary)

Requirements

• Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365 • Clear Spoken & Written English. • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages • Demonstrate knowledge in the support of workstations, and related components • Good verbal and written communication skills • Good coordination skills • Ability to prioritize effectively and work with a sense of urgency • Effectively communicates with teammates and managers.