Network Engineer / Senior Engineer (Ref 26155)

Responsibilities • Analyse incidents and technical issues that impact infrastructure operations. • Troubleshoot and resolve network and infrastructure issues of varying complexity. • Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution. • Identify early warning signs or performance declines after upgrades, updates, or maintenance activities. • Perform proactive health checks to detect problems early and maintain service reliability. • Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required. • Execute routine administration, configuration, and support tasks according to established guidelines. • Review and implement change requests for network changes or upgrades. • Perform impact analysis for planned network maintenance, executing failovers, patch management where required to ensure service continuity. • Apply processes from infrastructure upgrade plans, ensuring smooth rollouts with minimal disruption. • Maintain and update network documentation to reflect changes in infrastructure design or traffic flows. • Produce new documents and procedures to support repeatable routine tasks. • Use network management tools to monitor, analyse, and report on network performance and status. • Participate in root-cause investigations, validating proper operation of network installations. • Update incident management systems with escalated cases and resolution details. • Collaborate with internal and external teams, escalating issues when necessary and ensuring seamless communication with stakeholders. • For senior engineers: mentor and guide junior engineers, helping them develop troubleshooting and incident management skills.

Requirements • Diploma, Bachelor’s degree in Computer Science, Information Technology, or related field. • 2 or more years of IT or networking experience in at least 1 to 2 domains in either Data Centre Network e.g. Nexus Switches (7K, 9K) & NX-OS technologies, Cisco ACI Technologies (SD-DC), or Enterprise / Campus Network (Wired / Wireless network) • Networking Knowledge - including Basic to Advanced Routing and Switching, Basic to Advanced Wired and Wireless networks, Network Security (ACL, Firewall, VPN, ISE) and Network Performance Monitoring • Technical / Professional Skills: Certification – CCNA / CCNP • Able to work independently and also to work in a team

Licence no: 12C6060