Non-Volatile Memory Quality and Reliability Assurance Returned Material Authorization (RMA) Engineer

Responsibilities and Tasks:

• Perform system level failure analysis of customer returned products.

• Analyze logs, test data, and device behavior to identify failure modes across firmware, NAND, controller, or system interaction.

• Identify the failure mode and summarize the analysis at the electrical and physical level.

• Design and execute targeted experiments to validate hypotheses and corner cases.

• Work closely with various engineering groups to resolve RMA issues.

• Determine and verify root causes and corrective actions.

• Provide status updates and written FA diagnostic reports as well as maintain proper documentation in quality systems and knowledge repositories.

• Maintain technical knowledge of product capabilities and characteristics.

• Serve as a technical resource for customer facing engineers and will provide training and consultation when necessary.

• Perform additional testing, data collection and receiving processes as needed based on availability of site resources.

• Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and legal requirements.

• Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabledenhancements within one’s scope of work.

Requirements:

• Degree in Electrical / Electronics Engineering or related field  

• 3-6 Years of Experience in working with Non-Volatile Memory System products such as Solid State Drives(NVMe) and/or Managed NAND products (UFS or eMMC) would be an advantage  

• Hands‑on experience with failure analysis, debug, and test methodologies.

• Familiarity with data analysis and visualization tools (e.g., Python, SQL‑based systems, Tableau/JMP).

• Knowledge of semiconductor manufacturing, assembly, and test flows

• Strong analytical and problem‑solving ability with structured root cause thinking.

• Effective written and verbal communication skills for technical and non‑technical audiences.

• Ability to manage ambiguity, prioritize multiple RMAs, and meet aggressive deadlines.

• Ability to collaborate and influence across cross‑functional teams without direct authority.
  

  Develops, evaluates, revises, and applies technical quality assurance protocols/methods to inspect and test in-process raw materials, production equipment, and finished products. Ensures activities and items are in compliance with both company quality assurance standards and applicable government regulations. Performs analysis and identifies trends in the inspection of finished products, in-process materials and bulk raw materials, and recommends corrective actions when necessary. Ensures that established manufacturing inspection, sampling and statistical process control procedures are followed. May assure compliance to in-house and/or external specifications and standards, such as GMPs and ISO regulations. Evaluates and analyzes the efforts in organizing, documenting, and interpreting inspection support documents and records.