DevOps Engineer – StackOps (Incident Management)

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

About the Role

We are seeking a highly technical DevOps Engineer to join our Central Enablement Team. In this role, you will be the core builder of our enterprise "Resiliency-as-a-Service" platform.

Operating within the Resiliency Programme, your mission is to design, code, and deploy the automated infrastructure, toolchains, and workflows that Whole-of-Government (WOG) engineering teams rely on to manage incidents and minimize downtime. You will write the integrations that connect disparate observability tools into incident management product & centralized intelligence hub and build the automation that accelerates recovery across the organization.

Key Responsibilities

1. Engineering "Resiliency-as-Code"

• Build, maintain, and scale using Infrastructure-as-Code (Pulumi/Terraform) to enable teams to deploy standardized monitoring & incident workflows with a single click.
• Develop self-service onboarding portals and APIs that allow distributed engineering teams to easily hook their applications into the central resiliency framework.

2. Building Incident Management Integrations

• Develop and maintain robust API integrations and webhooks between specialized observability platforms (Elasticsearch, AWS/Azure Cloud-native tools, Dynatrace) and our central IT Service Management system (Jira Service Management - JSM).
• Code the automation that routes alerts, enriches payloads with dependency metadata, and triggers specific JSM workflows without manual human intervention.
• Develop and manage automations tools – enabling systems integrations into the central Elastic Intelligence hub.

3. AI Enablement & Auto-Remediation

• Implement and configure AIOps capabilities within the observability pipeline to assist with Root Cause Analysis (RCA) and anomaly detection.
• Write complex automation scripts (Python, Go, or Node.js) to execute automated runbooks and self-healing tasks (auto-remediation) triggered by specific alerts or AI outputs.
• Integrate AI-driven "Incident Scribe" features into JSM to automatically summarize incident timelines and metrics for Post-Incident Reviews (PIRs).

4. Platform Reliability & CI/CD

• Ensure the high availability and performance of the central observability and incident management pipelines.
• Build and maintain CI/CD pipelines to test and deploy configuration changes to the StackOps architecture seamlessly.
• Work closely with the Product Lead to translate resiliency strategies into scalable, technical deliverables.
• Provide consultation and support to platform users, solution and enhance platform offerings based on user challenges.

Qualifications & Requirements

• Experience: 3-5+ years in DevOps, Software Engineering, or Site Reliability Engineering (SRE), ideally within a central platform team or Internal Developer Platform (IDP) environment.
• Programming & Automation: Strong coding skills in Python, Go, or Node.js, specifically for writing automation scripts, interacting with REST APIs, and building custom integrations.
• Infrastructure-as-Code: Deep, hands-on experience with Terraform, Pulumi, Ansible, or similar IaC tools within large-scale AWS or Azure environments.
• Observability Tooling: Practical experience configuring and managing telemetry pipelines using OpenTelemetry, Elastic Stack, Dynatrace, or Datadog.
• ITSM Integration: Experience working with the APIs of Jira Service Management (JSM), ServiceNow, or PagerDuty to build automated alerting and ticketing workflows.