Mainframe & Open systems Engineer (Contract) Rotational Shift

Responsibilities

• Monitor and manage enterprise Mainframe and Open Systems infrastructure to ensure maximum system availability.

• Perform proactive monitoring of servers, operating systems, applications, ATM systems, middleware, and network infrastructure.

• Monitor, schedule, execute, and troubleshoot batch jobs using enterprise scheduling tools.

• Execute End of Day (EOD), End of Month (EOM), and scheduled production processing activities.

• Perform job submissions, reruns, restarts, recovery procedures, and batch scheduling according to established SOPs.

• Execute IPL activities and planned production maintenance activities.

• Perform first level incident diagnosis, troubleshooting, and resolution while escalating complex issues to Level 2 support teams.

• Manage incidents, service requests, and operational alerts within SLA timelines.

• Maintain detailed incident logs, operational documentation, and shift handover reports.

• Monitor backup jobs, storage utilization, and recovery processes to ensure successful completion.

• Support production changes, application deployments, and release activities.

• Coordinate with Infrastructure, Network, Database, Middleware, and Application Support teams during production incidents.

• Manage controlled access to production environments, server rooms, and data centre facilities.

• Participate in disaster recovery exercises, system maintenance, and operational readiness testing.

• Ensure compliance with operational procedures, security standards, and audit requirements.

• Participate in 24x7 shift rotation, weekend support, and on call activities when required.

Requirements:

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

• Minimum 8 years of experience in Mainframe and Open Systems production support.

• Strong experience supporting mission critical enterprise or banking production environments.

• Experience working in 24x7 operations and shift based support.

• Strong understanding of ITIL processes including Incident, Problem, and Change Management.

• Experience with batch scheduling, workload automation, and production control.

• Knowledge of backup, recovery, disaster recovery, and operational procedures.

• Ability to troubleshoot production issues under pressure and meet SLA commitments.

• Strong analytical, problem solving, and communication skills.

• ITIL Foundation certification.

• Knowledge of enterprise monitoring, automation, and workload scheduling solutions.

• Experience with Data Centre Operations and Production Control.

• Exposure to enterprise security and audit compliance processes.

• Strong experience on technical skills below:

• Mainframe Technologies - IBM z/OS, TSO (Time Sharing Option), ISPF, JCL (Job Control Language), CICS, OPC/ESA (Operations Planning & Control), CA7 Scheduler, Control D

• Open Systems - AS400, BMC Control M, Tivoli Workload Scheduler, HP UX, Sun Solaris, Windows NT, VAX

• Monitoring tools - HP OpenView Operations, HP OpenView Network Node Manager, IBM Tivoli Monitoring, MAXIMO, ABS, NetBackup

• Backup & Recovery - HP OpenView Storage Data Protector, Veritas NetBackup

• Other Enterprise tools - BMC Remedy Action Request System, Lotus Notes

• Open to work in rotational shifts - 7am - 3.00pm / 2.00pm - 11.00pm / 10.00pm - 7.00am