System Engineer (Windows Server)

A System Engineer (Level 1) is mainly responsible for:

• Keeping systems running smoothly
• Monitoring and responding to issues
• Troubleshooting and resolving incidents
• Performing routine maintenance
• Escalating complex issues when needed
• Supporting changes, patching, and operational improvements
• System Operations and Support
• Monitor and maintain servers, operating systems, and infrastructure components.
• Perform routine health checks and ensure systems are available and performing as expected.
• Respond to incidents, troubleshoot issues, and restore services within agreed service levels.
• Support production, test, and development environments where required.
• Installation, Configuration, and Maintenance
• Install, configure, and upgrade hardware, operating systems, middleware, and related software.
• Apply patches, fixes, and security updates in line with approved change processes.
• Maintain system configurations and ensure they are aligned with operational standards.
• Incident and Problem Management
• Investigate system alerts, incidents, and recurring issues.
• Perform root cause analysis for major or repeated failures.
• Work with internal teams, partners, and application owners to resolve technical issues.
• Document resolutions and contribute to knowledge sharing.
• Change and Release Support
• Support planned changes, deployments, and release activities.
• Assess technical impact and implementation requirements for infrastructure changes.
• Participate in maintenance windows and ensure proper rollback and recovery planning.
• Performance and Capacity Management
• Track system performance, utilisation, and availability.
• Recommend improvements to optimise reliability, capacity, and efficiency.
• Support system tuning and resource planning based on usage trends.
• Security and Compliance Support
• Implement and support security controls for managed systems.
• Ensure systems comply with internal policies, baselines, and audit requirements.
• Support vulnerability remediation and access control management.
• Documentation and Reporting
• Maintain up-to-date technical documentation, standard operating procedures, and asset/configuration records.
• Prepare operational reports, incident summaries, and service updates as needed.
• Ensure handover documentation is complete for support continuity.
• Collaboration and Stakeholder Support
• Work closely with project managers, application teams, service delivery teams, and clients.
• Provide technical input during project implementation and transition to operations.
• Escalate risks, issues, and dependencies appropriately.
• Continuous Improvement
• Identify opportunities to automate routine tasks and improve operational processes.
• Suggest enhancements to system stability, monitoring, and support practices.
• Participate in service reviews and improvement initiatives.
• Typical Deliverables
• Depending on the engagement, deliverables may include:- System setup and configuration
• Operational support and incident resolution
• Patch and upgrade implementation
• Monitoring and maintenance reports
• Technical documentation and runbooks
• Change implementation support
• Root cause analysis reports