Network Engineer

Job Summary The Network Engineer L1 is responsible for providing first-level support for network infrastructure, monitoring network performance, troubleshooting basic connectivity issues, and ensuring smooth operation of LAN, WAN, Wi-Fi, and network security devices. The role involves incident management, ticket resolution, and escalation to higher-level network engineers when required. Key Responsibilities

• Monitor network performance using network monitoring tools.

• Provide first-level troubleshooting for: LAN/WAN connectivity issues Wi-Fi connectivity problems

• VPN access issues DNS and DHCP-related incidents

• Respond to network alerts and service requests.

• Configure and maintain basic network devices such as switches, routers, and wireless access points.

• Perform user onboarding activities related to network access.

• Create and maintain network documentation and asset records.

• Escalate complex issues to L2/L3 network teams.

• Support network change implementation activities.

• Participate in disaster recovery and business continuity exercises.

• Ensure adherence to IT security and compliance policies.

Required Skills Technical Skills

• Basic knowledge of:

• OSI Model

• Routing and Switching concepts

• MPLS

Must be a CCNA and CCNP Certified 24*7 support is required for this role.