Salesforce Developer
Job Description
Key Skills -Salesforce Service Cloud & Omni Studio Requirements
- Hands-on experience across full project development life cycles (SDLC).
- Strong ability to evaluate and recommend suitable technologies aligned with the Customer’s technology directions (e.g. cloud adoption, enterprise architecture, legacy system modernization, SG Tech Stack).
- Experience in designing and implementing .NET and/or J2EE applications, with excellent data modelling and SQL skills.
- Solid understanding of server-side .NET and/or Java development, Service-Oriented Architecture (SOA), web services, and public-facing web applications / e-services.
KeySkills · Proven experience as aSolution/System Architect, with a strong background in system design,performance tuning, prototyping, and system maintenance.
- Hands-on experience with Salesforce Service Cloud / PSS.
- Strong expertise in Salesforce OmniStudio, Apex, and Salesforce Platform API development.
- Proven experience in designing and implementing Service Cloud solutions, with a solid understanding of Service Cloud integrations, case management, and related workflows.
- Experience with third-party system integration using APIs, web services, or middleware platforms (advantage).
- Proven ability to translate and decompose complex business requirements into clear, structured technical specifications and solution designs.
- Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative, “out-of-the-box” solutions.
Salesforce Developer RESPONSIBILITIES · Design,build, and deploy scalable applications using Salesforce platformtechnologies, including OmniStudio, Apex, and Lightning Web Components. · Leverage low-code/no-codecapabilities within Salesforce (e.g., Flow, Process Builder, AppBuilder) to automate and streamline business processes. · Collaboratewith business analysts, product owners, and stakeholders to translatecomplex business requirements into clear technical specifications. · Workacross Salesforce Service Cloud / PSS to enhance customerservice operations, including case management, digital channels, and knowledgebase setup. · Designand implement API integrations with third-party systems and internaltools; manage authentication, data mapping, and performance optimization. · Participatein agile development processes, including sprint planning, backloggrooming, and daily stand-ups. · Conductthorough unit testing, integration testing, and support UAT to ensurehigh-quality, reliable delivery. · Maintainclear technical documentation, including architecture diagrams, designspecifications, and support materials. · Apply creativeproblem-solving and out-of-the-box thinking to identify technicalsolutions that meet business goals while maintaining scalability andperformance. EXPERIENCE AND SKILLS NEEDED · Bachelor’sor Diploma in Computer Science, SoftwareEngineering, Information Systems, or a related discipline. · 3+ years of hands-on experience with Salesforce,specifically in Service Cloud / PSS implementations. · Strongexpertise in: o Salesforce OmniStudio(FlexCards, Integration Procedures, DataRaptors, OmniScripts) o Apex, SOQL, Lightning WebComponents (LWC) o Salesforce PlatformAPI development and integration · Familiaritywith Salesforce DX, Git, and modern DevOps practices. · Experiencewith third-party system integration (e.g., REST/SOAP APIs, middlewareplatforms like MuleSoft, Boomi, etc.) is a plus. · Provenability to break down complex business needs into manageable technicalcomponents. · Excellentproblem-solving skills with a proactive, innovative, and analyticalmindset. · Stronginterpersonal and communication skills; ability to work collaboratively incross-functional teams. DESIRABLE SKILLS · Salesforce certificationssuch as: o Platform Developer I / II o OmniStudio Developer o Service Cloud Consultant · Experienceworking in agile teams using Scrum/Kanban methodologies. · Exposureto CI/CD pipelines and tools such as Gearset, Copado, or Jenkins. · Familiaritywith low-code/no-code platforms like Microsoft Power Apps, Mendix,OutSystems is a plus. · Exposureto mobile-responsive Salesforce apps and Salesforce mobilepublisher features is an advantage.