ITSM-Business Analyst

Key Responsibilities · Gather, analyze, and document business and functional requirements. · Facilitate workshops and align stakeholders on scope and priorities. · Translate requirements into user stories, process flows, and solution specifications. · Support delivery execution across SIT, UAT, deployment, and change management. · Drive requirement clarity, scope control, and issue resolution. · Contribute to process improvement and reusable delivery assets. Requirements · 1–5+ years of Business Analyst experience. · Experience in ITSM / Enterprise Service Management projects. · Familiarity with Incident, Request, Change, and Problem Management processes. · Strong stakeholder management and communication skills. · Experience with Agile / SDLC delivery. Preferred · ITIL knowledge. · Experience in banking or large enterprise environments. · Exposure to SaaS and integration projects. What Success Looks Like Proactive ownership, structured thinking, strong stakeholder engagement, and consistent delivery outcomes.