Launch Operations

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack - CRM, sequencing, call recording, enrichment, pipeline management with one unified system, consolidating 6–10 disconnected tools into a single platform built for the AI era. We launched publicly in Feb 2026, are already 65 people, and have strong early product-market fit generating millions in ARR within months of launch. You'll have the chance to both scale our core systems and build new features from 0 to 1. We've raised $85M in our Series B from Founders Fund, Benchmark, and Human Capital, and our founders previously led Brex, Apollo, and Clari. Come join us if you want to be part of a high autonomy, high pace team reinventing one of the biggest categories in enterprise software.

About The Role We’re looking for Launch Operations to own the entire onboarding experience from signed contract to fully activated customer. This is a high-ownership, operations-heavy role that sits at the center of customer experience, product, and revenue. You’ll work directly with founders and revenue leaders to stand up their outbound motion inside Monaco, while also building and refining the onboarding engine as we scale. You are both:

Operator: executing onboarding at a high level of quality and speed

Builder: constantly improving the process, tooling, and experience

What You’ll Do Own onboarding end-to-end

Lead the full onboarding process from contract signature through go-live

Run onboarding calls, align on ICP, TAM, signals, and outbound strategy

Ensure customers are activated quickly and successfully

Drive speed to value

Translate customer goals into a clear onboarding plan

Build and deliver high-quality TAMs, signals, and outbound setups

Ensure customers are generating meetings as quickly as possible

Be the operational backbone

Manage timelines, stakeholders, and deliverables across each onboarding

Coordinate closely with Sales and Account Management for smooth handoffs

Execute with high attention to detail across multiple accounts simultaneously

Build the onboarding engine

Create and refine onboarding playbooks, templates, and workflows

Identify bottlenecks and improve speed, quality, and scalability

Help define what “great onboarding” looks like at Monaco

Be the voice of early customers

Surface patterns, feedback, and friction points to Product and Engineering

Help shape the product based on real onboarding experience

What We’re Looking For Must-haves

High agency and ownership. You take responsibility and figure things out

Strong operational mindset with attention to detail and execution quality

Comfortable working directly with founders, CROs, and GTM leaders

Ability to manage multiple workstreams and customers at once

Thrives in ambiguity. You can build while executing.

Backgrounds that tend to do well here

RevOps, Sales Ops, or GTM Ops

Forward-deployed / implementation roles

Consulting or technical customer success

SDR/AE who is highly systems-oriented

Traits

Extremely high bar for quality

Clear, confident communicator

Fast-moving and organized

Systems thinker who can turn chaos into structure

Why This Role Matters Onboarding is where Monaco either wins or loses. You’ll be the person ensuring:

customers get value immediately

outbound engines actually work

and our product improves with every implementation

This is a foundational role that will define how Monaco scales.