Desktop Support Engineer/IT Service Desk Engineer

• VPN and macOS support knowledge

• Good understanding of hardware and peripherals

• Experience in supporting WiFi and LAN connectivity

• Familiar with:

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• M365 Admin Center (Users, Licenses, Service Health)

• Teams/SharePoint/Exchange Admin Centers

• Entra ID (Azure AD) – users, sign in logs (read), MFA settings

• Intune portal – device/app basics