Service Engineer / Technician

About Company: Our client is a technology service provider to the microelectronics industry which head office is located in Singapore for regional operations. Job Description:

• Provide technical support and troubleshooting for equipment and applications
• Addressing customer inquiries and resolving issues promptly
• Collaborate with partners to enhance applications and equipment based on client needs
• Act as a liaison between clients and partners, ensuring customer requirements are met
• Generate regular reports on equipment performance, spare parts usage and customer feedback for management review
• Manage spare parts inventory to ensure sufficient stocks on hand, facilitating smooth operations
• Facilitate effective communication with customers
• Other ad hoc duties as assigned by the company Job Requirements:
• Bachelor’s degree or Diploma in Mechanical/Electrical Engineering
• At least 1 - 2 years of relevant experience
• Working experience in semiconductor tools and equipment
• Strong verbal and written communication skills to effectively convey technical information
• Excellent problem-solving ability to address technical challenges
• Strong focus in providing customer-oriented service
• Willing to work in the cleanroom environment (with jumpsuit provided)
• Wiling to travel to Malaysia for training purposes, about 2 to 4 times/year Compensation:
• Work location: Tampines
• Working hours: 12 Hours of Rotating Shift (including Weekends and Public Holidays)
• Day Shift: 9:30am to 9:30pm
• Night Shift: 9pm to 9am
• Night Shift Allowance: $30/night
• Other Monthly Allowances (if applicable, for example Engineer Hardship Allowance up to $720/month, etc.)
• Performance bonus
• Annual leaves and medical leaves
• Medical benefits and insurance