Salesforce Business Analyst

Responsibilities

• Gather and document business requirements from key stakeholders.

• Translate requirements into user stories, process flows, functional specifications, and acceptance criteria.

• Work closely with Salesforce developers, administrators, architects, and testing teams.

• Facilitate workshops to identify business needs, process gaps, and improvement opportunities.

• Support Salesforce solution design, testing, UAT, defect resolution, and implementation.

• Manage and prioritise the product backlog in an Agile environment.

• Coordinate requirements related to integrations, data migration, reporting, and system enhancements.

• Prepare user documentation and support training and change-adoption activities.

• Ensure solutions meet governance, security, and data-quality standards.

Required Skills & Experience

• 3–6 years of Business Analyst experience, including Salesforce project delivery.

• Good understanding of Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, or related modules.

• Strong experience in requirements gathering, process mapping, user stories, and stakeholder management.

• Experience with Agile delivery tools such as Jira and Confluence.

• Understanding of Salesforce integrations, APIs, data mapping, and migration.

• Experience supporting UAT, testing, defect management, and production releases.

• Strong analytical, communication, and problem-solving skills.

• Financial services or regulated-industry experience is advantageous.

• Salesforce Business Analyst or Administrator certification is preferred.

Ikas International (Asia) Pte Ltd “Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd EA Licence No: 16S8086 | EA Registration No. R1988468 We regret to inform you that only shortlisted candidates will be notified /contacted.